Awesome place to do some shopping.
Do not shop at this location. The managers are incompetent and they will steal your money. I tried to exchange an online order of a purse that wasn't what I expected. I had paid with a $25 gift card and put the remainder on my Express credit card. They told me they had issues with their register so they had to process my return over the phone. They refunded the partial amount back to my credit card and handed me back my receipt. I asked them about the gift card I had used and they said they would only give me $2 of the $25 back. I told them there must be some mistake, because I showed them the receipt where I paid $25 with a giftcard. They just looked at me dumbfounded. 90 minutes, two managers, and 3 phone calls to customer service later, they told me there was nothing they could do for me. They would only give me back $2 instead of the full $25. They refused to help me or reprocess the order. They told me I had to come back on Monday because phone customer service was closed. THIS WAS A LIE. I then left the store and called customer service myself that moment and Carol on the phone helped me almost instantly. She saw the error and immediately made it right. I did finally get my gift card credited back in the full amount, thanks to the wonderful phone support. DO NOT SHOP AT THIS LOCATION. The managers are crooks.
Winston was prompt in giving us assistance with buying my fiancee's suit for our wedding. He knew exactly how the suit should fit and feel, which helped us more than any other store in pineville area. He was not pushy about us purchasing the suit. We will DEFINITELY be coming back for future retail purchases. Highly recommend this store for slender mens suits.
Express is a US Clothing Store based in Pineville, North Carolina. Express is located at 11025 Carolina Pl Pkwy, Pineville, NC 28134, USA.
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